Returns and Refunds

Customer Return and Refund Policy

As part of our Customer Service commitment, Biohawk Australia Pty Ltd will advise our customers to choose their items carefully as Biohawk Australia Pty Ltd doesn’t accept refunds or exchanges to any extent permitted by law. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition.

Contact must be made by you within 3 days of receiving your items.

You are welcome to a refund or exchange where:

the incorrect item(s) are delivered (provided the item(s) have not been opened or tampered with and are in re-saleable condition); or
an item is damaged in shipping; or
to any extent permitted by law.

No refund given, exchange offered or correspondence will be entered into for:

Change of mind
Products that have been opened or tampered with or are not in a resalable condition
Incorrect orders made by the recipient.

Incorrect or Damaged Items

Contact Biohawk Australia Pty Ltd using the contact information on this website within two (2) working days of receipt of goods. We will contact you. Please have some photos handy as this helps out a lot. Prior approval, in the form of a return authority (RA) must be obtained from Biohawk Australia Pty Ltd before returning goods. A Return Authority Number will be given to you upon approval. If goods arrive without an authorisation number it is a breach of the conditions of using the service and your order will be rejected. Please do not throw out damaged items until authorisation to do so has been given.
Goods will be accepted for replacement at the sole discretion of Biohawk Australia Pty Ltd. The nature of our products makes a refund difficult. Please choose wisely. Under privacy laws we do not and cannot hold your credit card details on file.

Returning Goods

1. Obtain a Return Authority (RA) number by using the contact details on the website.
2. Goods must be returned in their original packaging in a saleable state at customers expense.
3. No credit is given on shipping or other bank fees.

Shipping of your purchases

By entering your postcode into the shipping field on the product page or the shipping field on the checkout page you will know exactly what the shipping cost will be prior to checkout. Naturally, postage will reduce on a per item basis as more items are added into your shopping cart. Biohawk Australia Pty Ltd is unable to guarantee an exact delivery time as this will be determined by the shipping option selected and the carrier of your choice. Your order will be shipped by a variety of companies depending on your location and weight of the order. Provide as much information as required for the delivery. What you enter is what is printed for the courier. Entering your email and mobile phone number ensures all orders can be tracked.

Damage of your package in transit

While we take great care to package all orders to prevent damage during transport, sometimes accidents can occur which are out of our control. Biohawk Australia Pty Ltd will not be held responsible for any damages resulting from transportation of purchased items, such damage is the sole responsibility of the Courier / Transportation company making the delivery. Please see our refund policy regarding damaged goods.

Warehouse hours of operation

Our warehouse works from 8.30AM to 3.30PM Monday to Friday. Orders received outside these hours will be processed on the following shift. We do not ship on a public holiday or the weekend this will occur on the next business day.

International Courier Shipping

Please be aware that Biohawk Australia Pty Ltd takes no responsibility for extra fees, charges, taxes or tariffs placed on the shipment by your customs or border security department. You are also responsible for paying these duties & taxes and obtaining all the necessary licences and permits to carry out the importation of the goods prior to order being shipped.

Legal & Privacy

The information, documents, and related graphics published in this Internet site are the sole property of Biohawk Australia Pty Ltd. Permission to print or otherwise distribute all or a portion of this site is granted, provided that (1) a legend is affixed to any copies so printed or distributed, that the information contained therein is the sole property of Biohawk Australia Pty Ltd; (2) the above copyright notice appears on all copies; (3) the use of the information is for non-commercial or personal information use only; (4) the information is not modified in any manner; and (5) no graphics from this site are used from the accompanying text.

Privacy

No confidential relationship shall be established in the event that any user of this Internet site should make any oral, written, or electronic response to Biohawk Australia Pty Ltd. (e.g. feedback, questions, comments, suggestions, ideas, etc.) Such response to any information submitted shall be considered non-confidential. Biohawk Australia Pty Ltd shall be free to reproduce, publish or otherwise use such information including any ideas, inventions, concepts, techniques or know-how disclosed therein for any purpose including developing, manufacturing and/or marketing of goods and services. The sender of any information to Biohawk Australia Pty Ltd is fully responsible for its content, including its truthfulness and accuracy.

Use of your personal information

Competition Entry & Newsletter Subscription

Entry constitutes entrants’ consent to their personal information [collected in this entry form] to be used by Biohawk Australia Pty Ltd for compiling its customer database and for marketing purposes. Biohawk Australia Pty Ltd may provide you with joint promotional offers in conjunction with other third parties. These promotional offers are developed in line with your needs, but should you not wish to receive this information, please choose to “unsubscribe” at the base of a Biohawk Australia Pty Ltd email newsletter, and for all other communications please email Customer Service Australia on info@biohawk.com.au.

We use your personal information for the following purposes:
To ensure our site is relevant to your needs.
To deliver services, such as newsletters, and events information.
To help us create and publish content most relevant to you.
To allow you access to limited-entry areas of our site as appropriate.

When you register, or otherwise give us personal information, Biohawk Australia Pty Ltd will not share that information with third parties without your permission.